Quality Assurance began in Europe in the early 1990s and today is an essential part of the European economic environment. Developing a quality program ensures that procedures are in place to handle operations consistently, thereby reducing errors, delays, and disputes. In addition, a quality assurance program ensures that processes are better controlled and resources better utilized.

Quality Procedures for C.H. Robinson Europe

Our quality procedures involve the selection and constant appraisal of our subcontractors, leading to:

• A database of more than 10,000 carriers, who are appraised according to the full execution of transport orders
   
• A classification system which identifies the most reliable carriers
   
• Regular visits to carriers by our Carrier Dept. Manager
   
• Strong relationships with carriers via our Quality Chart defining mutual commitments.